Return Policy

1. Return Deadlines & Restocking Fees

Eligible merchandise may be returned according to the following schedule, measured from the date of delivery.

Restocking fees are calculated on the returned merchandise value. Original shipping charges are generally nonrefundable for ordinary customer returns.

Additional rights or remedies may apply to defective, damaged, incorrectly shipped, or delayed merchandise under applicable law.

2. Condition of Returned Merchandise

All eligible returns must meet the following requirements:

• Merchandise must be clean, unused, and unworn, except for reasonable fitting or trying on.
• All original costume components, accessories, and included items must be returned.
• Original packaging and picture inserts must be included and intact.
• Packaging must not be torn, destroyed, or missing.
• Return documentation must identify the order and explain the reason for return.

Merchandise that has been worn for an event, used, damaged, or returned incomplete is not eligible for a routine return or refund.

Missing costume pieces or damaged original packaging may also result in denial of the return.

3. Nonreturnable Merchandise

For hygiene, product condition, or merchandise-specific reasons, the following products are not eligible for routine returns:

• Wigs and hairpieces.
• Hats and earrings.
• Stockings and leggings.
• Hair ties and legwarmers.
• Hot shorts.
• Tattoo arm sleeves and body sleeves.
• Opened makeup and other opened sealed merchandise.
• Music Mystery Party theme party products.
• Flashdance costumes, which include wigs and legwarmers.
• Costumes that have been worn beyond reasonable try-on.

These restrictions apply to ordinary returns. They do not eliminate rights or remedies that apply under consumer protection laws.

4. Exchanges and Size Changes

Funwirks does not process merchandise exchanges by mail.

If you need a different size, style, or product, please place a new order for the replacement merchandise.

The original merchandise may then be returned separately, provided it is eligible under this policy.

This procedure helps avoid delays and allows you to order a replacement while it is still available.

Replacement purchases and original-item refunds are processed as separate transactions.

5. Refund Processing

Once an eligible return has been received and inspected, Funwirks will process the applicable refund, less any permitted restocking fee and nonrefundable shipping charges.

Refund processing generally takes approximately one week after return review, although additional processing time may be needed during busy seasonal periods.

The time required for a refund to appear in your account may also depend on your financial institution or payment provider.

6. Incorrect, Damaged, or Defective Items

If you receive merchandise that is damaged, defective, incomplete, or different from what you ordered, please contact Funwirks as soon as possible.

Include your order number and a description of the issue. Photographs may help us review the situation.

We will review the issue and determine the appropriate resolution in accordance with applicable law.

Ordinary change-of-mind return restrictions and fees do not override any applicable legal remedies.

7. Shipping Costs and Delivery Delays

Original shipping charges and return shipping costs are generally the customer's responsibility for ordinary returns.

Carrier transit times are estimates unless a particular delivery service includes an applicable delivery commitment.

Shipment delays, missed shipping commitments, cancellations, and refunds will be handled in accordance with our Shipping Policy and applicable law.

8. How to Return an Item

To return eligible merchandise:

1. Review the return deadlines, condition requirements, and exclusions above.
2. For returns requiring prior approval, contact Funwirks before shipping.
3. Complete the Return Authorization Form below, or include a printed order receipt with your order number, name, order date, and reason for return.
4. Carefully package all eligible merchandise, original packaging, inserts, and accessories.
5. Ship your return using a traceable service and retain the tracking number and shipping receipt.

You may reuse the original shipping box or mailer if it remains suitable for shipping.

Returns received without sufficient order identification may be delayed or unable to be processed.

9. Return Authorization Form

Include this completed form with your return, or provide a printed order receipt containing the required information.

10. Return Shipping Address

We recommend retaining proof of mailing and package tracking until your return is processed.

Questions About a Return?

If you have questions about return eligibility, damaged merchandise, or your refund, please contact Funwirks.