FAQ
Frequently Asked Questions
Shopping for the perfect costume? We're here to make it easier. Find answers to common questions about costume sizing, placing orders, shipping, payments, and returns.
Whether you're preparing for Halloween, a themed celebration, or a special event, these answers will help you shop with confidence.
Costumes & Product Information
How do I choose the right costume size?
Costume sizes can vary by manufacturer, style, and design. We recommend reviewing the sizing information available on each product page before placing your order.
If you're between sizes, compare your measurements with the available size chart rather than relying solely on your usual clothing size.
How can I tell if a costume is in stock?
Product availability is displayed on the individual product page. Availability may change as orders are placed, especially during the Halloween season.
If you have a question about a particular costume or size, please contact us before placing a time-sensitive order.
Are costume accessories included?
Included accessories vary by costume. Some outfits are sold as complete sets, while others may require additional items such as wigs, hats, jewelry, or footwear.
Review the product description and included-items information carefully. Photographs may show accessories that are sold separately.
Can I try on a costume before deciding whether to keep it?
Reasonable fitting and trying on are permitted for otherwise returnable costumes. However, merchandise worn to an event or returned in used condition is not eligible for a routine return.
Certain items, including wigs and hygiene-sensitive accessories, are nonreturnable.
Ordering & Payments
How do I place an order?
Browse our costume collections, select your preferred size and available options, and add your items to the shopping cart.
When you're ready, proceed to checkout to review your order, enter shipping details, choose an available shipping method, and complete payment.
Which payment methods does Funwirks accept?
Available payment methods are displayed during checkout and may include major credit cards and PayPal.
Payments are processed through third-party payment service providers.
Can I change or add items after placing an order?
Please contact Funwirks as soon as possible if you need to request a change to an order.
Once an order enters processing or has shipped, changes may no longer be possible.
Do I need to create an account to shop?
Follow the options presented during checkout. If guest checkout is available, you can complete your purchase without creating a customer account.
A customer account can make it easier to manage your information and view eligible order history.
Shipping & Delivery
Can I see shipping costs before completing my order?
Yes. Add the items you want to your cart and proceed through checkout. Available shipping options and their charges are presented before you complete your purchase.
Shipping costs depend on the destination, merchandise, and available shipping methods.
How long will it take to receive my costume?
Delivery timing depends on order processing, product availability, your location, and the shipping method selected at checkout.
If you're ordering for Halloween or a special event, we recommend placing your order early and allowing extra time for delivery.
Will I receive tracking information for my order?
When tracking is available, shipping confirmation and tracking information will be provided after your order ships.
Carrier tracking updates may take some time to appear after a shipping label is created.
Does Funwirks ship internationally?
Available international shipping destinations and services depend on the options offered during checkout.
International deliveries may be subject to customs processing, import taxes, and additional charges.
Returns & Customer Service
Can I return a costume if it doesn't fit?
Most eligible costumes may be returned within the applicable return period, provided they meet the merchandise condition requirements.
Restocking fees and return restrictions apply. Certain accessories and specialty products are not returnable.
Can I exchange a costume for another size?
Funwirks does not process direct exchanges by mail. If you need another size or style, place a new order for the replacement.
You may then return the original merchandise separately if it qualifies under our return policy.
What should I do if my order arrives damaged or incorrect?
Please contact Funwirks promptly with your order number and a description of the problem.
Photographs of the item, packaging, or damage may help us review the issue and determine the appropriate resolution.
Still Have Questions?
Whether you're looking for help with costume sizing, an existing order, or product information, we're here to help.
Contact Funwirks